Frequently asked questions:

When does my order come in?

Between 1-3 days inside the Netherlands, if you ordered from outside the Netherlands it can take longer.

 

Do you want to return something?

You have 5 days to return your items, send an email to beau@13eau.com with your order number and why you want to return your items.

 

Are the costs for shipping free?

The cost for shipping in the Netherlands are €6,50,- for an order under €100,-. If your order is above the shipping will be free.

 

Is your return free?

You can send your items back the first 5 days after receiving the package, the cost for the returns are for the buyer.

 

Where do you send your return?

You can send your return back to driehuizerkerkweg 25, 1895 EJ Driehuis, the Netherlands.

 

What are the payment possibilities?

You can pay trough Ideal and with credit card.

 

How long will it take to get my refund back?

In 30 days the payment will be transferred back in your account.

 

To which countries do we send?

We send to the Netherlands, Belgium, Germany and the United Kingdom. If you are living in another country and you love to have a 13EAU item just send an email to beau@13eau.com.

 

 


FREE SHIPPING FROM €50 IN SELECTED COUNTRIES

FAST WORLDWIDE DELIVERY

 

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