PAYMENT & DELIVERY INFORMATION

Payment

The following quick, easy and secure ways to pay are available:

iDEAL: iDEAL is your go-to for free and safe online payments in the Netherlands. We accept iDEAL payments from the following banks: ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, Regio Bank, SNS Bank, Triodos Bank and Van Lanschot Bankiers.

CREDITCARD: We accept the following major players: MasterCard and Visa. 

TAXES AND DUTIES

If you live in a non-EU country + Norway and Sweden, please check your local import taxes and duties. These may be added to your shipping costs at delivery.

PAYMENT ACCEPTED

Once your method of payment has been accepted, we will ship your order as soon as humanly possible. Please note that we depend on the banks for processing payments.

Our Customer Care Team loves to solve a problem so give them a call if you’re left with questions. Customer Care Team: ccteam@13eau.com

SHIPMENT

For security reasons the Products purchased via the website will be sent to the address indicated on the credit card, unless indicated otherwise by the customer. Upon delivery, an adult over 18 years should be present to sign the delivery documents. Deliveries cannot be delivered to PO Boxes; these orders will not be processed. 

For each order made on the site, 13EAU shall invoice the products via e-mail or by registered mail to the customer. The content of the invoice will be based on information provided by the customer at the time of the order. Once the invoice is issued, no further changes can be made. 

The shipping and delivery costs are the responsibility of the customer and are clearly indicated on the online form. The shipping and delivery expenses will be depending on the location and the nature of the requested shipping method. All products are sent via TNT or any other courier company (hereinafter "courier company") and will be sent the day after the workday on which the availability of the product is confirmed and the amount of the order is debited. The order is sent between Monday and Friday, excluding local and national holidays and public holidays.

DELIVERY WITHIN THE NETHERLANDS

Delivery is within 2-3 working days by TNT. Once the order is dispatched from the 13EAU warehouse, you’ll receive an email with a tracking code. If you’re not home, the courier will leave instructions how to pick up your package at the nearest post office.

INTERNATIONAL DELIVERY

Below is an overview of our international shipping rates and estimated delivery times. Within the EU we work with Post NL, outside of the EU we work with UPS and DHL.

COUNTRY                                   SHIPPING COST                                          DELIVERY TIME

The Netherlands                          €4,95 Free delivery >€50                              1 working day

Belgium                                        €5,95 Free delivery >€50                              1 working day

Germany                                      €5,95 Free delivery >€50                              1-2 working days

Luxembourg                                €8,95                                                               1 working day

Canada                                         €39,95                                                             6+ working days

Denmark                                      €9,95                                                               2 working days

Finland                                          €14,95                                                             2-5 working days

France                                           €9,95                                                               2-3 working days

Greece                                          €19,95                                                             6 working days

Hong Kong                                  €53,95                                                             3-10 working days

Ireland                                          €29,95                                                             3-4 working days

Italy                                               €14,95                                                             2-3 working days

Japan                                            €44,95                                                             3-10 working days

Latvia                                            €12,95                                                             3-4 working days

Lithuania                                       €9,95                                                               3-4 working days

Norway                                        €24,95                                                             2-5 working days

Austria                                          €11,95                                                             2 working days

Poland                                          €6,95                                                               2-3 working days

Portugal                                       €26,95                                                             3-4 working days

Spain                                             €19,95                                                             2-3 working days

Czech Republic                           €29,95                                                             2-3 working days

United Kingdom                         €9,95                                                               2-5 working days

United States                               €44,95                                                             3-10 working days

Sweden                                         €15,95                                                             2-4 working days

Switzerland                                  €49,95                                                             2-3 working days

Don’t see your country listed or have another question? Don’t hesitate to email Customer Care Department: ccteam@13EAU.com

13EAU cannot be held responsible for unpredictable delays, notwithstanding that the product, except in cases of force majeure, to be delivered within a maximum period of thirty (30) days after the customer has placed his/her order to 13EAU, unless the waiting time is indicated otherwise on the order.

For the delivery of the products, the customer or his/her authorized person needs to be at the address indicated in the order.

INCOMPLETE DELIVERY

Even though we work our hardest to deliver your order complete and on time, this is still an 80% human operation. If the courier offers the delivery to the customer, the customer must verify: that the number of boxes is equal to the number specified in the shipping documents; that the packaging is not damaged, wet or has any other damage. All damage to the packaging or to the products or any deviation between the actual number of boxes delivered and the number of boxes indicated on the transportation document, must be reported immediately by written note on the delivery documents from the courier company. Once the customer has signed the transport document of the courier company, he/she may not object the external characteristics of the delivered goods. In the event that 13EAU, because of any sudden or temporary non-availability of the products, is not able to deliver the goods, 13EAU shall notify the customer of this without undue delay and in any event within thirty (30) days by e-mail.

RETURNS

So, you’ve received your order, but something’s not quite right or as expected. It happens. We accept returns of all items purchased from WWW.13EAU.COM within 14 days of the delivery date.  All you need to do is fill in the returns form and send your package back to us. 

Need to send an item back? Returns can take up to 2 weeks to process, but if you have not heard from our Customer Care team in the meantime, please don’t hesitate to email us. 

WHEN CAN I RETURN?

“You wear it, you buy it” is our motto. Of course you have 14 days past the delivery date to try on clothes, but we don’t accept items that have been worn or used, items that have become damaged because of improper use, or items returned after the 14-day cooling-off period. See how to return an item that was damaged at delivery, below.  Please make sure to return any items the way you received them, including all tags and boxes. 

RETURNS FORM

We want this to go smoothly, so please fill in the returns form and include it in your return. To ensure your item(s) gets to us safely and on time, please use one of our recommended postal services (Post NL for the Netherlands, UPS or DHL for international) and hold onto your tracking number. The returns address is printed on the returns label. Please note that we are not responsible for any missing, late, or damaged returns.

MONEY BACK

Depending on your bank, it can take up to 30 working days to process and get your refund to you. Please note, we’ll not reimburse the delivery costs (if applicable).

CHANGE/CANCEL MY ORDER

Because of our semi-automated system, once you’ve placed and paid for an order on www.13eau.com there’s no going back. You will need to receive and return your order as described above.

DAMAGED ITEMS

Received damaged goods? Oh no! We hate it when that happens, but here’s how we work with you to examine and try to resolve the issue.

Send an email ccteam@13eau.com listing the following:

  • A copy of your receipt or order number;
  • A clear picture of the damage;
  • A short description of the damage (and how it occurred if applicable).

Dealing with damages

We assess the damage. If we agree to repair the damage of your 13EAU item(s), you’ll receive a special returns form for repairs. Send your item(s) and the form back to us, and we’ll try our hardest to have you rocking your items again within 2 weeks.

We believe in repairing items instead of exchanging, where possible. If your item is beyond repair, we’ll get in touch.

Can’t find the answer to your question, or been waiting for more than 14 days for your returns? Get in touch with our friendly Customer Care Team at ccteam@13eau.com

 

 

 

 


FREE SHIPPING FROM €50 IN SELECTED COUNTRIES

FAST WORLDWIDE DELIVERY

 

FacebookInstagram

 

 

 

HAPPY SHOPPING

SERVICE              

INFO                 

            

NEWSLETTER     

PAYMENT & DELIVERY

PAYMENT METHODS

   

TERMS & CONDITIONS

CUSTOMER SERVICE

 

OUR STORY

CONTACT

STORES

 

SIGN UP FOR OUR NEWSLETTER

AND STAY INFORMED!

SIGN UP

 

 

 

 


 

© 2016 - 2018 13EAU | sitemap | rss | ecommerce software - powered by MyOnlineStore
This website uses cookies. Accept More information
What is a cookie ? A cookie is a small text file that is sent to your computer. When you visit a website Both this website and other parties may place cookies . What are cookies used for? This website uses cookies to improve . Ease of use and performance of the website Using cookies , we make sure to include that you do not always receive the same information when you visit our site or enter . Cookies make surfing the site so much more pleasant . There are different types of cookies . This website uses persistent cookies and session cookies. Permanent cookies : Allows the website can be set to your preferences. For example, to your consent to allow cookies to remember. As a result, you do not have to repeat so you save time and easily navigate through the online store . Your preferences Persistent cookies can be removed via the settings of your browser . Session cookies : Using a session cookie , we can see which parts of the website you have viewed this visit . We can therefore adapt to the surfing behavior of our visitors as possible. Webshop These cookies are automatically deleted when you close your browser . With the specific purpose of this Web site places cookies ? This web site places cookies for the following reasons : Shopping Cart ( functional cookie) : Remember what products are in your shopping cart. Without this cookie , you can order any products or in your shopping basket . Cookie selection ( functional cookie) : Remember that you have given to the placing of cookies our permission . Google Analytics ( tracking cookie ) : Measure how you use the website and how you found us and reports in attempt to gain insight here . Google AdWords ( tracking cookie ) : we measure how you use the website and how you found us. We use this knowledge to improve . Our AdWords campaigns Facebook ( Social Media cookie) : This cookie is possible to 'like' our Facebook page . This button works through code from Facebook itself originates . Twitter ( Social Media cookie) : This cookie is possible to follow our Twitter page . This button works through code that originates from Twitter itself . AddThis ( Social Media cookie) : This cookie is it possible to share via Facebook , Twitter , Hyves and various other social media websites our content . Affiliate marketing (marketing cookies) : We use these cookies to reward them for their contribution to the sales partner sites (affiliates , such Daisycon , TradeTracker and Cleafs ) . Review sites (marketing Cookies ): We like to be judged by customers . We use a review site such as The Feedback Company. These places cookies for proper operation . How can I manage or delete cookies ? Generally, cookies can be managed , edited and deleted by your browser . More information on and off , and cookies can be found in the instructions and / or using the help function of your browser .